Returns Policy

Customers may return a product within 7 days. The 7-day period starts from the day the order is delivered. Please get in touch with us within this time frame to be eligible for an exchange. 

Returned items will only be accepted in their original condition - unused, with original tags and labels and packaging if applicable. Return fees are covered by the customer.

We do not accept returns on swimwear and underwear after the packaging has been opened.

Change of mind or sizing issues are not eligible for a refund, but can be exchanged for store credit equivalent upon return of item.

Please be sure to consult the Size Chart to avoid any sizing mistakes.

 

Please get in touch with us for a refund if the item arrived faulty or is substantially different from the website. We will refund you the costs to the same Bank / Credit Card / PayPal account from which we received the payment within 10 business days after receiving the parcel back. Please note that if you chose a delivery method other than the least expensive, we are not required to refund the cost which exceeds the costs of the least expensive delivery method.

By placing an order, customers establish a commercial relationship with Purgatory and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes at no fault of the sender (Purgatory) for example: wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver, refusal at custom clearance, or if the customer refuses to collect the parcel, the parcel will be returned to Purgatory at customer’s expense. The expense includes shipping costs, any duty and tax fees. The amount will be deducted from the total amount of the order to be refunded. Customers are obligated to cooperate and respond to any questions during the return process within 7 days to be eligible for a refund. 

The Purgatory team stands for the quality of Purgatory products and will resolve any issue if such happens.

If you have any additional questions please contact us via our contact form:

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